10xnewco Code of Conduct and rules of professionalism:

1. Build Empathy and Understanding: We always strive to understand our client's perspective, needs, and challenges. We treat them with the same respect and consideration, fostering a genuine connection.

2. Maintain Integrity and Honesty: We never pretend to know something we haven't experienced or don't fully understand. We admit errors promptly, apologize sincerely, and avoid any form of deception.

3. Deliver Consistent Quality: We uphold high standards in every interaction and deliverable, paying meticulous attention to detail from proposals to final outputs to ensure reliability and client satisfaction.

4. Communicate Effectively: Be clear, prompt, and proactive in all communications. We keep clients informed, respond quickly, and use push-pull techniques to balance providing information and listening.

5. Build Trust and Rapport: We establish credibility through competence, independence, and objectivity. We approach clients with an open mind, without hidden agendas, to create lasting partnerships.

6. Actively Listen: We pay close attention to client feedback, concerns, and ideas. Avoid arguing, own problems when they arise, and use listening to uncover deeper insights.

7. Manage Expectations Ethically: We set clear, realistic goals using SMART criteria. Be firm on scope while responding to needs, and never overpromise what you can't deliver.

8. Underpromise and Overdeliver: We commit to achievable outcomes and exceed them where possible to build goodwill and demonstrate added value.

9. Respect Confidentiality: We safeguard all client information with the utmost discretion, treating it as sacred to maintain trust and professionalism.

10. Adaptable and Flexible: We embrace change and tailor approach to the client's unique context, drawing on experience while remaining open to new ideas.

11. Demonstrate Professionalism: We act with courtesy, avoid blaming others for mistakes, and ensure all actions reflect ethical behavior and high service standards.

12. Punctual and Organized: We manage time effectively, submit work on schedule, and maintain organization to handle multiple responsibilities without falling behind.

13. Trusted Expert: We showcase our expertise humbly, providing value through knowledge and insights while learning from the client's experience.

14. Seek Continuous Feedback: We regularly solicit input from clients to improve services, address issues early, and ensure alignment with their expectations.

15. Value Proposition: We go beyond the agreed scope when appropriate, by identifying opportunities to enhance outcomes and demonstrate commitment to the client's success.